Professional support

AND Professional Service “GoLive” – Solution delivery at its best

AND GoLive includes standard implementation, delivery, and installation, of the AND SystemSolution allowing you to begin planning and documentation tasks in your production environment right away.

The innovative approach taken by the AND company with regards the single solution concept plus the implementation of standard interfaces has greatly contributed to the efficiency of the system delivery. Furthermore, the considerable experience gathered over the years paired with the continuous streamlining of installation processes ensures that the customer has its production system up and running normally in a matter of weeks.

For FTTH projects any necessary customisation is minimal and executed via metadata configuration files. HFC projects sometimes require some additional effort to define the index structure (reflects hierarchical structure of network). As before, any necessary customisation is normally quite minimal and executed via metadata configuration files. Further customisation, e.g. of layers, can be done after delivery. Often this is done together with the customer during training.

As part of the GoLive package a mirror version of the customer’s system is installed in Munich. This allows the initial system and all subsequent versions to be qualified by Quality Assurance before delivery. There are also new features that the customer might want to test before being introduced to the live system. Furthermore, the mirrored system allows Support to analyse issues that might arise in the production system in a closely related environment

AND SystemSolution can be installed as soon as hardware is available at the customer’s site. The following tasks are included:

• Install middleware (AND SmartServer)
• Create Oracle™ database schema
• Establish server connections
• Install configuration files (metadata)
• Import maps and addresses (if applicable)
• Execute tests.

AND Professional Service “Maintenance & Support” – We guide you throughout the entire life cycle

AND Maintenance & Support not only provides expert support and advice but also ensures the user has the latest version of our software including new features and functions. AND continues to evolve. AND Maintenance & Support protects your investment and ensures that your software remains up-to-date, allowing you to take advantage of new functions and features available with each new release.

Software is only as good as its stability and reliability. As part of the Maintenance & Support agreement we will provide you with the latest corrections and bug fixes.

AND Maintenance & Support gives you access to competent specialists who will respond promptly to your needs. Whether it is an initial software installation, day-to-day operations or software update, the AND team provides high-quality support each time you call on us.

AND Maintenance & Support includes:

• Direct access to experienced AND support specialists providing you with advice and remote analysis
• Software and documentation updates together with release notifications
• Timely problem resolution.

Currently AND Solution provides 1 to 2 version releases a year, with each release containing new features as well as corrections and enhancements. As part of the AND Maintenance & Support Agreement the customer is entitled but not obliged to take advantage of updates provided.

AND Professional Service “Consultancy” – Get the best out of it

With AND Consultancy we can help you get the most out of your software solution for example by reviewing workflows, setting up company rules and templates, definition and configuration of interfaces to external systems, e.g. address database, as well as initiation of change requests.

With AND playing an important and central role it is often necessary to interface to other systems, e.g. CRM, ERP, monitoring, etc. Here AND provides SOAP, WMS, etc. interfaces allowing quick and uncomplicated provision of the required interfaces. Normally such interfaces are implemented and tested within a number of days.

AND Professional Service “Migration” – Putting your documentation into perspective

AND Migration puts new life into your existing documentation – an invaluable and irreplaceable collection of network knowledge built up by your staff over the years. It is the basis for making decisions on network upgrades, maintenance, repairs and even marketing campaigns. Regardless of the format of your existing documentation (even paper) and the legacy software deployed (AutoCAD™, Smallworld™, etc.), we have the essential experience and know-how to take your data and migrate it to AND’s living documentation.

Let our professionals discuss the best solution for you. Whether this is using your legacy data as background information for a re-documentation program or translating network objects in your current documentation to AND components complete with geo and address data.

The AND Data Migration process includes:

• Analysis of existing documentation
• Generation of expected migration result examples
• Realisation description including effort and cost
• Data extraction
• Pilot migration
• Generation of component libraries
• Migration of data including addresses where applicable
• Data verification
• Post processing.

AND Professional Service “Training” – Paving your way to productivity

With AND Training our experienced and competent trainers will help you to quickly come to terms with your new AND software or bring you up-to-date with the latest features and functions.

We provide individual training tailored to meet the needs of your company either in our Munich training facilities or at your location. We encourage learning by doing whereby trainees have the opportunity to familiarise themselves with AND software via hands-on training using real data on real projects.

Our customised training program can include:

• General basic, intermediate and advanced courses
• Project management training (Work flow, company rules and template definition)
• AND for network planners and documenters (key users)
• AND for field technicians and service staff
• AND software maintenance and IT management.